Leading and Managing Teams- Professional Development Series for Emerging and Current Leaders and Managers

Leadership and management are two very different (complementary) skill-sets that are crucial for people in supervisory and leadership roles to possess if they are to safely guide their teams to the expected destination.

The Leadership At Work team, headed by Brad Clarke of Building Better Communities and Emily Re of Life-Lab, are excited to offer newly appointed and experienced managers and leaders the opportunity to establish (and reaffirm) these skills within a series of single day professional development sessions.

Each session incorporates key learnings from the Leadership At Work course including a blend of theory and practical course-work that is the trademark of our course delivery. Ideally participants attend all 5 days in the series, but are also welcome to select particular days only. There is a maximum of 10 people in each session in order to allow for meaningful dialogue. 

COURSE CONTENT

Day 1- Understanding Leadership & Management

• The Role of the Team Leader and Manager
• Leadership and Management styles
• Giving and Receiving Feedback

Day 2- Creating and Communicating Performance Standards

• Role Clarity
• Performance Counselling
• Effective Communication
• Time Management

Day 3- Understanding and Managing Staff Behaviour

• Using DISC to Understand Behaviour
• Using Behavioural Profiles in Recruitment
• Using DISC in the Performance Management Process

Day 4- Conflict Resolution 

• Nature and Causes of Conflict
• Conflict Resolution Styles
• The Dialogue Approach
• Ten Steps in Conflict Resolution

Day 5- Managing Time and Team Meetings Effectively

• Identifying Why We Use Time Inefficiently
• Four Q’s of Time Management
• Understanding and Creating Purpose
• Planning and Creating Objectives
• Roles and Responsibilities of the Leader